Therapy Services FAQs

We’ve gathered answers to our most frequently asked questions below to help you get the information you need quickly and easily.

What can we help you with today?

We want to make scheduling an appointment as easy as possible. Head to our Start Services page for more details.

Appointments can be canceled or rescheduled by contacting our office or your therapist. We kindly ask for at least 24 hours notice to avoid cancellation fees.

We work with most insurance plans. You can view our current list of accepted insurances on our Start Services page.

 

After submitting a referral form on our Start Services page, please allow up to 48 hours for our team to reach out. Many clients are able to begin services quickly, though timing may vary depending on therapist availability and current waitlists.

 

You’re welcome to share your preferences. But, our therapists are highly trained and will work with you to determine the most effective approach based on your needs and goals.

Once you’re assigned a therapist, you’ll receive an email with instructions to access your secure TherapyNotes client portal. You can also access your portal through our main menu. If you need help, our office can assist you.

If you’re experiencing technical issues with the client portal, please contact our office for support. Additionally, we can provide guidance on how to reach TherapyNotes directly.

We serve a range of ages and populations. However, availability may vary by therapist. Therefore, we’ll help match you with someone who best fits your needs.

Your privacy is very important to us. Accordingly, all services comply with HIPAA regulations, and your personal and clinical information is kept secure and confidential. If you would like to learn more, click here to view our Privacy Policy.

Yes, we offer secure telehealth sessions for clients who prefer or require virtual therapy.

We have offices in Ann Arbor and Dearborn. Additionally, our office addresses can be found on our Contact page. If you have questions about directions or accessibility, feel free to contact us.